Shipping policy

Last updated: 31 July 2026

WORLD FASHION (HONG KONG) CO., LIMITED (“we,” “us,” or “RAGTAG”) operates a secondhand (used goods) business in Hong Kong. This Shipping Policy (“Policy”) outlines the shipping methods, fees, and timeframes for items purchased from our stores or e-commerce site. By placing an order with us, you (“Customer” or “User”) agree to the following terms.

Shipping Area

We only ship to addresses within Hong Kong. We do not currently offer international shipping.

Inventory Locations and Dispatch Methods

• (1) Domestic Inventory Items
  Products stored in Hong Kong are shipped through [Domestic Carrier].
• (2) Japan Inventory Items
  Products stored in Japan are shipped directly to Hong Kong using [International Carrier].
• (3) Mixed Inventory Orders
  If your order includes both domestic and Japan inventory items, they will be shipped separately, resulting in different arrival dates.

Shipping Fees and Duties

• (1) Shipping Cost
  All orders are shipped free of charge.
• (2) Duties and Taxes
  Any customs duties or import taxes for items shipped from Japan are also covered by us, so there is no additional cost to you.

Estimated Delivery Time

• (1) Domestic Inventory ([Domestic Carrier])
  Once your order (and payment) is confirmed, we will dispatch within 2–5 business days. After dispatch, delivery is typically within 1–3 days.
• (2) Japan Inventory ([International Carrier])
  Once your order (and payment) is confirmed, we will dispatch within 2–5 business days. Arrival is typically 5–10 days after shipment, subject to customs clearance and transit conditions.
• (3) Possible Delays
  Delivery may be delayed due to holidays, weather, or traffic/transport disruptions.

Tracking Number and Notification

When each item is shipped, a shipping confirmation email or SMS is sent with a tracking number. For mixed inventory orders, you may receive multiple tracking numbers.

Long Absence, Refusal, and Redelivery

• (1) If the shipment is returned to us due to long absence or refusal of delivery, it may be treated as a cancellation at the customer’s convenience, and we may charge for the incurred shipping costs.
• (2) If you need redelivery, please follow the carrier’s procedure or contact us for assistance.

Loss, Damage, or Item Defects

• (1) If the product is lost or damaged by our or the carrier’s fault, we will handle it under applicable Hong Kong laws.
• (2) If you discover any defect or damage within 7 days of receipt, please contact us. We will follow our Return/Exchange Policy.

Order Cancellation or Changes

• (1) If you wish to cancel or change shipping details after ordering, we may accommodate if the item has not entered the dispatch process.
• (2) Once the dispatch process is underway, cancellations or changes might not be possible.

Policy Updates

We may revise this Policy without prior notice due to legal or operational reasons. In the event of significant changes, we will provide notice on our website.

Contact Us

For any questions about shipping, please contact: