RAGTAG is a Japanese secondhand (pre-owned) designer fashion retailer, specializing in carefully selected luxury and designer brands, including clothing, bags, shoes, and accessories. Every item undergoes strict quality and authenticity inspections before being offered for sale. RAGTAG operates stores throughout Japan and is now expanding to Hong Kong, bringing authentic Japanese pre-owned fashion to local customers.
Yes. RAGTAG currently has a physical store in Hong Kong. You can find our store information and latest updates on our official website or social media channels.
All of our second-hand items are carefully inspected by our professional team to ensure authenticity and quality. Any noticeable signs of wear or imperfections will be clearly described and shown in product photos both online and in-store.
If you have any questions about a product, please feel free to contact us at info@ragtag.hk before making your purchase.
Our online store and physical store share the same inventory. In rare cases, an item may be sold in-store before the online inventory is updated.
If this happens, we will cancel your order and process a full refund immediately if payment has already been completed. We sincerely apologize for any inconvenience caused.
As all items are unique second-hand products, returns or exchanges due to personal preferences (such as size, color, or change of mind) are not accepted.
If you receive an item that is damaged or significantly different from its description, please contact us within 7 days of receiving the item (or purchasing it in-store). We will review your case and arrange a refund where appropriate.
Please note that exchanges are not available.
Hong Kong Inventory
Once your order is confirmed, we will arrange shipment as soon as possible.
Delivery time depends on the inventory location.
・Items available in the Hong Kong warehouse: approximately 1–2 business days
・Items transferred from other locations: approximately 3–5 business days
Currently, RAGTAG Hong Kong does not provide a second-hand purchasing (buyback) service.
We are considering introducing this service in the future. Any updates will be announced through our official website and social media channels.
If your order has not entered the shipping process, you may contact our customer service team at info@ragtag.hk to request a cancellation or modification.
Once the shipping process has started, orders cannot be cancelled or changed.
Please carefully review your order before confirming your purchase.
If the product is damaged or significantly different from its description, please contact us within 7 days of receiving the item (or purchasing it in-store).
Please send a description of the issue together with photos to:
info@ragtag.hk
We will review your case and arrange an appropriate resolution, including a refund if applicable.
As all items are unique second-hand products, exchanges are not available.
Email: info@ragtag.hk
Our business hours and holiday schedule will be announced on our official website and social media channels.
If you have any questions regarding products, orders, delivery, or other services, please feel free to contact us via the above email address.
