Refund policy

Last updated: 31 July 2026

WORLD FASHION (HONG KONG) CO., LIMITED (“we,” “us,” or “RAGTAG”) operates a secondhand (reuse) business in Hong Kong. This Policy outlines the standards for returns, exchanges, and refunds for our retail stores and e-commerce site. By purchasing from us, you (“User” or “Customer”) acknowledge agreement to this Policy.

Secondhand Goods

All products we sell are secondhand (used) items. They may show minor wear, stains, or signs of prior use, as noted in each product’s detail page. We generally do NOT accept returns, exchanges, or refunds for reasons of size mismatch or preference. Please review product details before ordering.

Acceptable Cases for Return or Exchange

We accept returns or exchanges only in the following cases:

• (1) The received item significantly differs from the product description, or a wrong item was delivered.
• (2) The item has a major defect making it unusable.
• (3) Other issues evidently caused by our error or negligence.

If you encounter any of the above, please contact us within 7 days from the date you receive the item. After 7 days, we cannot process returns or exchanges. Please keep the item in unused condition with original tags and accessories until further instructions.

Exchanges and Repairs

• (1) Our inventory typically consists of unique, one-of-a-kind items, so exchanging for a similar item is often not possible.
• (2) If repair is feasible, we will cover the cost. If the item cannot be repaired, a refund will be issued.

Refunds

• (1) Credit Card Payments: We will process a cancellation or refund transaction. If the billing cycle has passed, the refund may appear in the following month’s statement.
• (2) Bank Transfer / COD / Other Payments: Refunds will be made via bank transfer or other method specified.
• (3) Shipping Costs: If the issue is due to our fault (defect, wrong shipment), we cover return shipping. Otherwise, shipping costs are borne by the customer.

Cases Where Returns are Not Accepted

• (1) Customer preference (size, color mismatch, or changed mind)
• (2) No contact made within 7 days of receipt
• (3) Minor dirt or wear already stated in the product description
• (4) Missing tags or accessories, or significantly altered product condition
• (5) Other reasonable grounds under which we may deem the return ineligible

Minors

If a user is a minor (under 18 years old in Hong Kong), parental or legal guardian consent may be required. Please refer to our Terms of Service for details.

Policy Updates

We reserve the right to update this Policy without prior notice due to legal or operational reasons. Material changes will be posted on our website.

Contact Us

For questions regarding returns, exchanges, or refunds, please contact us: